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Types of clients we work with:
Direct Sales Individuals with Reputation Issues Multi-Level Marketing (MLM) Food Industry Insurance Industry Non-Profit Organizations Franchises K-12, Colleges, Universities Retail Healthcare Companies Law Firms/Litigation Travel Industry Hotels Manufacturing Many others
Risk Management & Crisis Response
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Product Failures & Recalls
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Research & Discovery. Business Intelligence.
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Internal Communications
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Trial Consultants: Risk Escelation & Tolerance
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Mergers & Acquisitions.
Discover this PracticeWhat Some Of Our Clients Say
When you get well-known for what you do, the media will want to interview you, which is a good way to get your message out or to look really bad. Whichever way, CJ and his team are always by your side to make sure you deliver the right message at the right time.
Craig Newmark - Founder and Chairman,
Craigslist.
CJ's help was invaluable in preparing the communication plans for our company as we sold off all of the various divisions on behalf of the owners. Some of the messages were particularly challenging and with CJ's help, we successfully communicated with all of the relevant stakeholders throughout the process. I could not have done it without CJ's help.
Greg Mickelson,
Best Brands US.
Hands down, no question, the very best there is. When litigation is on the line and public opinion counts, count on CJ to deliver.
Todd Ossenfort, COO
Pioneer Credit.
We have worked with CJ on many campaigns over the last several years and each time he and his team exceed expectations with their results. They've proven adept at understanding what drives our business and communicating our core messages to a wide range of audiences. I would highly recommend CJ and his firm for businesses big and small.
Calvin Peters, PR & Digital Communications Manager,
Walgreen Co.
Risk Management & Crisis Response Practice
What is a crisis?
We define a crisis as any situation that is threatening or could threaten to harm people or property, seriously interrupts operations, and damage reputation or the financial bottom line. We cut through the complexity of crises to help maintain and enhance trust, strengthen relationships, and enhance reputation.
Though it's widely accepted that even the best-run organizations cannot avoid every possible negative situation, actively engaging in crisis management planning, preparedness, and response will help secure against any given incident creating long-term harm. We're always ready, around the clock, to protect your brand's hard-earned trust. When news breaks, we're there before the media calls, prepared to respond with clear narratives that protect your brand and reputation.
If any of the items on this list sound familiar, you may require a crisis management consultant:
- Your organization's reputation is being attacked in search results or on review sites.
- You're being sued or launching a lawsuit, either with a significant potential impact on your organization.
- You've been contacted by the media to comment on a concerning incident, damaging allegations, or anything else that could result in volatile or outrage-inducing coverage.
- You're going to need to deliver negative news to deliver to your important stakeholders, e.g., employees, customers, or investors.
Product Failure & Recall Public Relations Practice
When a product failure happens, think Donahue.
A major product recall or major product failure can quickly become a nightmare for any organization. Having your hard-earned brand's name appear in the media in a less-than-flattering light, can take its toll on even the strongest relationships between brands and constituents.
Following our no-nonsense approach to crisis, we are acutely able to address any product recall or product failure of any reach. We are well-versed in the art of tactical negotiation with injured parties and our approach has saved millions for our clients.
Accept the Reality of the Situation
You must not deny the situation as it stands currently. You must take an approach that assures your brand constituents and stakeholders that you're proactive, not reactive, in your approach. You must communicate and be prepared in advance for tough questions and tougher answers. You need a team ready to fight with you.
Develop a Strong Strategic Disaster Plan
A strong strategic communications disaster and recovery plan can address many situations in advance of their occurrence. Understanding potential risks and opportunities can help you craft narratives in preparation for the day a disaster does strike.
We are here to help you weather the storm, prepare for it, and find opportunities through it.
Business Intelligence, Research, & Discovery Practice
When a product failure happens, think Donahue.
A major product recall or major product failure can quickly become a nightmare for any organization. Having your hard-earned brand's name appear in the media in a less-than-flattering light, can take its toll on even the strongest relationships between brands and constituents.
Following our no-nonsense approach to crisis, we are acutely able to address any product recall or product failure of any reach. We are well-versed in the art of tactical negotiation with injured parties and our approach has saved millions for our clients.
Accept the Reality of the Situation
You must not deny the situation as it stands currently. You must take an approach that assures your brand constituents and stakeholders that you're proactive, not reactive, in your approach. You must communicate and be prepared in advance for tough questions and tougher answers. You need a team ready to fight with you.
Develop a Strong Strategic Disaster Plan
A strong strategic communications disaster and recovery plan can address many situations in advance of their occurrence. Understanding potential risks and opportunities can help you craft narratives in preparation for the day a disaster does strike.
We are here to help you weather the storm, prepare for it, and find opportunities through it.
Internal & Industrial Communications Practice
Making each unique employee experience as positive and valuable as possible
Just as organizations need outward public communications, we understand the importance of internal engaging internal communication needs as well. We counsel organizations on communicating to its internal stakeholders, vendors and clients on issues ranging from bankruptcy to buyouts and everything between.
We help with FAQs, management presentations to targeted constituencies, speech writing and overall communication strategies and have worked with clients of all sizes, from Fortune 500 companies to non-profit organizations, honing their messaging and managing their internal communication strategies.
For sensitivity reasons, our public relations clients in this arena are not named although select clients have consented to be available for references.
Each positive and unique employee experience becomes an increasingly important priority for leaders, internal communicators, and HR professionals. These experiences provide invaluable opportunities to enhance employee relations, trust, and build community. With a robust internal communication strategy, proactive rather than reactive communication, take hold and become iconic of your brand's commitment to culture, communication, and inclusiveness.
Through our unique strategies, we can help you identify current trends in your employee culture and refine your strategy to support your organization's vision and purpose, then put that research and discovery into actionable items to enhance, evolve, and refine all internal facing initiatives.
Trial Consultants: Risk Escelation, Tolerance, Strategy Communication Practice
Position your client to win.
Our legal system is premised on the principle that each party puts forward its best case. The party advancing the most convincing case narrative by making the most of facts, law, and presentation skill, win.
In our system, our goal is simple: we help you become better at persuading jurors and fact finders to make reliable decisions, based on the facts before them, and ultimately deliver your client's position in the most favorable light, thereby, winning your case.
Our bottom line is the win. We research and discover, learn, coach, and prepare then deliver stunning narratives and case anchor points, and ultimately, win cases.
What is a trial/litigation/jury consultant?
The role of a trial, litigation, or jury consultant can be varied. It is the responsibility of trial consultants to assist their clients with a variety of tasks. These include pretrial research, opening statements/narrative, trial graphics, witness preparation, expert witness testimony, venue surveys, jury selection (voir dire, supplemental juror questionnaires, internet research), shadow juries and trial monitoring, and post-trial interviews as well as virtually everything in between. Your consultant will guide you through the suite of services that best fit the circumstances of your case, all under the protection of attorney-client privilege.
Mergers & Acquisitions Practice
When a product failure happens, think Donahue.
A major product recall or major product failure can quickly become a nightmare for any organization. Having your hard-earned brand's name appear in the media in a less-than-flattering light, can take its toll on even the strongest relationships between brands and constituents.
Following our no-nonsense approach to crisis, we are acutely able to address any product recall or product failure of any reach. We are well-versed in the art of tactical negotiation with injured parties and our approach has saved millions for our clients.
Accept the Reality of the Situation
You must not deny the situation as it stands currently. You must take an approach that assures your brand constituents and stakeholders that you're proactive, not reactive, in your approach. You must communicate and be prepared in advance for tough questions and tougher answers. You need a team ready to fight with you.
Develop a Strong Strategic Disaster Plan
A strong strategic communications disaster and recovery plan can address many situations in advance of their occurrence. Understanding potential risks and opportunities can help you craft narratives in preparation for the day a disaster does strike.
We are here to help you weather the storm, prepare for it, and find opportunities through it.